Frequently Asked Questions
Do you have a physical showroom?
Our Florida based showrooms are located at
2450 Biscayne Blvd, , Miami FL 33137
( downtown Miami approximately 10 blocks from the Performing Arts Center)
1130 South Federal Highway, Fort Lauderdale Florida)
(Approximately 2 minutes from Las Olas)
Where do you deliver?
We deliver furniture anywhere in the 48 continental states and worldwide thru freight forwarders who represent your country.
Deliveries outside of Florida but within the 48 states require an additional two weeks delivery time.
Do you have furniture in stock?
We have hundreds of sofas, chairs and sectionals in stock for immediate delivery to your home.
our large south florida warehouse ensures that your goods arrive quickly to your home.
We also offer one of the largest selections of custom orders where you can choose the color, style and size of the furniture that you would like for your home. Special orders are typically 6-8 weeks for production and delivery to our warehouses.
Do you provide inside placement?
Our delivery personel provide a white glove delivery service to your home, meaning that they bring the furniture into your home, unpack it assemble all parts of the furniture and remove the packaging from your home.
How will I know when my furniture will be delivered?
When your furniture is about to be delivered we will call you and schedule a delivery time, which is convenient for you. Our delivery team will arrive within the appointed time. They will deliver unwrap and set up your new furniture and ensure it meets your expectations.
If you are outside of the Florida area our national white glove delivery service will deliver directly into your home, unwrap and setup your furniture in your home.
What kind of leather do you use on your leather sets ? Is it real leather ?
All of our sofas which are refered to as Leather on the website consist of top grain leather, all of our leather sofas are available in the colors that they are shown on the website as well as a variety of other colors which can be made to suit your needs.
How often do you get new styles and colors in stock?
Our south florida based warehouse receives new items and stock weekly, we do this to ensure that the item that you desire is available for you to have in your home without delay.
What is your cancellation policy?
All orders are considered final sales, we advise customers to measure their spaces accordingly and ensure that the selected furniture fits their space appropriately. In the case of returns we issue store credit which may be used towards the purchase of other items from our selection.
*Special order items such as custom colors and sizes are considered 100% final sales as these items are handcrafted to you specifications. Please measure your space accordingly.
Do you ship to Canada, Alaska and/or Hawaii?
Yes we ship to canada, Alaska and Hawaii thru the use of Freight forwarders who are able to handle customs and delivery to your home.
Do you ship your contemporary sofas overseas?
We have many customers who order from overseas however orders to South America and Europe will be shipped via customers own choice of freight forwarders. All Sofas are very well packaged for shipment. If your furniture is going overseas the order must be paid for by credit card in the store with ID.
If you are located outside of the country you may pay via bank wire transfer. If you would like to do this please contact us and we can provide you with wiring instructions.
Some of the Countries that we ship our modern furniture to in South America and the Carribean are as follows.
Anguilla Antigua and Barbuda Argentina Aruba Bahamas Barbados Belize Bermuda Bolivia Brazil British Virgin Islands Cayman Islands Chile Colombia Costa Rica Dominica Dominican Republic Ecuador El Salvador Grenada Guatemala Guyana Haiti Honduras Jamaica Mexico Montserrat Netherlands Antilles Nicaragua Panama Paraguay Peru Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Suriname Trinidad and Tobago Turks and Caicos Islands Uruguay Venezuela
Do you have a layaway plan or provide any type of financing options?
We do not offer financing or layaway at this time.
Can I pay with a DEBIT Card?
Yes, you can as long as you have the Visa or Master Card logo displayed on your debit card, please follow our convenient online checkout system.
Is there a sales tax?
The 7.0% Miami-Dade sales tax is applied only Florida bound shipments and to all pick-ups from our Florida locations.
Is it possible to obtain a leather swatch or fabric sample.
Yes we can send you a swatch of the fabric / leather please call or e-mail us with your name, address and the color # that you are requesting.
Is it possible to establish a commercial furniture-vending account with The Loft Sofas?
Yes, we do welcome vending and commercial designers accounts. We are able to make custom furniture for your locations ranging from a couple of pieces up to an entire building. View our section under custom sofas to see just how large we can make your sofa.
Do you rent out furniture for special projects, shows and events?
No we do not rent our furniture, however we can recommend some companies that do this.
Are you a business or a special event planner looking for specific designs to meet you criteria?
We are here to help! We can help you draw up the plans and recommend you the best suited furnishing for your space and budget.Our success stories include furnishing major events, shows, restaurants, clubs, lounges and corporate environments.
Our designers are ready to accommodate all of your requests. Call us at 786-228-8981 or email us.
What is your Guarantee?
The Loft Sofas offers a one-year limited warranty on all merchandise we sell.
All structural supports and framing are guaranteed.
All Fabric is guaranteed from defects in manufacturing.
All Fabric Sofas feature removable fabric for easy cleaning if you happen to spill a drink.
All Sofas will provide comfortable support for years to come.
Ordering Policy
Any orders canceled will be subject to a 25% restocking fee.
All sofas are very well packed, with hard cardboard, bubble wrap and a thick mesh covering so there are rarely if ever damages to the furniture. However if you have damage to your sofa when you recieve it please note it on the manifest. We will exchange or repair item or issue a refund subject to managements decision.
Any returns MUST BE NOTED, with a full description of damages, on the front of the manifest or bill of lading in order to be recognized as valid.